Training Resources

Get started with Client Online

Client Online is our digital portal, enabling our clients to access their accounts 24/7.

Your Client Management team are always at hand to support you, but to help you get started we have developed a suite of learning materials, starting with our ‘Welcome to Client Online’ video:

We have also developed a quick and simple guide to using our portal.

Quick start guide


Further resources

Our interactive training course provides more in depth guidance on using our portal.

To select the training course simply click the link below.

Further support

Technical support for the Client Online system is available from 8:00am to 6:00pm for queries such as:

  • How to use Client Online
  • Issues accessing Client Online
  • Problems with the Client Online system

Call 6922 5030 or email:

For queries regarding your facility and the additional services provided by BFS your local dedicated contacts are available to assist you and answer any questions you may have.

Client Online FAQs